Our frame will best fit riders approximately 5’6”-6’3”, but experienced riders outside those guidelines have also enjoyed the Civ. The Model 1 is designed to be able to carry up to 400lbs.

Simply unplug the connector and undo the straps.

The power system can be locked with a PIN code, and there are built in lock points located on the footrests.

We offer a 10 year frame warranty and a 2 year warranty on all other components. Typical wear items are excluded - tires, brake pads, etc.

Our bikes are designed to be easy to maintain and work on by regular bike shops or handy individuals. Wheels, tires and brakes can all be serviced without touching the motor or electronics. For further peace of mind, we have partnered with Velofix mobile bike shop for warranty, after sales service, and even 'white glove' unboxing and setup.  

The delivery period for all purchases is estimated according to the production period or available stock, in the case of accessories, added to the carrier's term and may change. We are committed to doing our utmost within our powers to respect the commitments made to our customers.

It depends! Civilized Cycles includes a standard shipping charge for some regions of the continental United States (not including Hawaii or Alaska, these require an additional shipping surcharge). As it's a pretty big box, we offer flat rate shipping to not penalize you for living far away from our warehouse. Please reach out to our team if you have any questions or would like additional information.

We are currently shipping to the continental United States. We hope to begin export in 2024.

You will receive an email confirmation with your order and tracking # when the item ships.

You have the right to a full cancellation of your order at any time until a tracking number has been provided to you and the shipment has been received by the carrier.

In case of cancellation after the products have been received by the carrier, the necessary shipping charges in addition to a restocking fee will be deducted from the returning item.

If you purchased the product through civilizedcycles.com and you want to return what you have purchased: You have up to 30 calendar days after receipt of the product (based on your delivery date) to request the return. To be able to return it, the product must be in the same condition as it was received, that is, in the original packaging, without signs of use or tampering, with the original seal or manufacturer's labels, invoice, manual and all accessories.

In case of return of the product in accordance with our return policy, the shipping charges in addition to a restocking fee will be deducted from the returning item. The refund will be authorized upon receipt and inspection of the bike at Civilized Cycles’ warehouse. For a return, the customer must first contact us via telephone, chat or e-mail and request authorization. 

If you purchased the product through civilizedcycles.com and you want to exchange what you have purchased: You have up to 30 calendar days after receipt of the product (based on your delivery date) to request the exchange. To be able to replace it, the product must be in the same condition as it was received, that is, in the original packaging, without signs of use or tampering, with the original seal or manufacturer's labels, invoice, manual and all accessories.

Contact us before returning the product. Many of our products are unique and exclusive pieces, there is the possibility that it will not be possible to exchange for the same product or that there are limitations in availability that might factor into your decision to return. The customer can exchange for another piece from the site of the same value, pay or receive the difference in case of different values ​​or choose to revert the amount paid.

In case of exchange of the product, the shipping charges in addition to a restocking fee will be charged to the customer. For an exchange, the customer must contact us via telephone, chat or e-mail. 

If you receive the product with the box damaged, open or wet and this results in a product also damaged. Refuse receipt and immediately notify our support (information@CivilizedCycles.com). If damage is noticed only after delivery, our support must be notified within 48 hours of delivery to be able to work with the carrier.

After receiving the product, if you eventually notice any defect or defect when using it, immediately stop using it and contact us for analysis and, if necessary, measures will be taken in accordance with the rules contained in the warranty term.

You have the right to a full cancellation of your order at any time until a tracking number has been provided to you and the shipment has been received by the carrier.

In case of cancellation after the products have been received by the carrier, the necessary shipping charges in addition to a restocking fee will be deducted from the returning item.

In case of return of the product in accordance with our return policy, the shipping charges in addition to a restocking fee will be deducted from the returning item. The refund will be authorized upon receipt and inspection of the bike at Civilized Cycles’s warehouse. For a return, the customer must first contact us via telephone, chat or e-mail and request authorization. 

In case of an exchange of the product in accordance with our exchange policy, the shipping charges in addition to a restocking fee will be charged to the customer. Shipping charges will be waived in the case the customer lives within one of Civilized Cycles’s hub cities (see current list). For an exchange, the customer must contact us via telephone, chat or e-mail and request authorization. 

We ultimately recommend checking your local laws before operation as state laws vary. However, many have adopted the California '3 class' system as a framework. 

• Class '1' ebikes are pedal assist only with top speed of 20mph.
• Class '2' ebikes have a throttle and a top speed of 20 mph.
• Class '3' ebikes are do not provide throttle assistance over 20mph, and have a top motor assistance speed of  28mph. 

The Model 1 has multiple power levels that allow it to be either a class '2' or class '3' ebike.